Refunds & Returns Policy
At ma-manufacturer.com, we stand behind the quality of our cosmetic packaging products. Review our 7-Day Return Policy below.
Our Return Policy
We offer a straightforward 7-day return policy for all eligible products. Your satisfaction is our priority.
7-Day Window
You have 7 calendar days from the date of delivery to request a return or replacement for eligible items.
- Products must be in original, unused condition
- Original packaging must be intact
- Manufacturing defects are covered
- Wrong item shipped will be replaced
- Return shipping may apply in some cases
- Refunds processed within 5-7 business days
Eligibility Conditions
To qualify for a return or replacement, your product must meet the following conditions:
- Request made within 7 days of delivery
- Product has manufacturing defects
- Wrong product was shipped
- Product arrived damaged (with proof)
- All parts and accessories included
- Original labels and tags intact
Not Eligible
Products used, modified, or damaged after delivery. Custom orders are final sale unless defective.
Refund/Replacement Request
Submit your refund or replacement request through this form. Our team will contact you via WhatsApp within 24 hours.
What happens next?
After submitting, you'll be redirected to WhatsApp with our support team. Please keep your order details and photos ready. Our team typically responds within 1-2 business hours.
Our Manufacturing Products
Spray Pumps
18mm, 20mm, 24mm, 25mm, 28mm
Press Caps
Custom designs & sizes
Foundation Pumps
Premium quality dispensers
Trigger Pumps
Ergonomic & efficient
Lotion Pumps
For all cosmetic applications